Privacy Policy

Solvioo ("we", "us", "our") operates the Solvioo platform, which connects users in multiple countries with general consultation experts through chat, audio, and video calls. We act as the data controller of personal information processed under this Policy. You can reach us at privacy@solvioo.net or support@solvioo.net for any privacy-related questions.

We collect information in three ways:

• Information you provide — name, email, phone number, date of birth, profile photo, country of residence, language preference, the topics you wish to discuss, and any messages or content you send to experts.
• Information from your device — device model, operating system version, unique device identifiers, IP address, app version, language and timezone, push notification tokens, and crash diagnostics.
• Information from your activity — bookings made, sessions started, in-app interactions, ratings and reviews you submit, search queries inside the app, and approximate location derived from your IP address. We do not collect precise GPS location unless you explicitly grant permission.

We use the information we collect to:

• Create and maintain your account and authenticate you securely.
• Match you with relevant experts and enable chat, audio, and video consultations.
• Process bookings, payments, refunds, and send appointment notifications.
• Provide customer support and respond to your requests.
• Detect, prevent, and respond to fraud, abuse, and security incidents.
• Improve the Service, develop new features, and analyze aggregate usage trends.
• Comply with legal obligations and enforce our Terms of Service.

Consultation sessions are private between you and the expert you connect with.

• Chat messages are encrypted in transit and stored on our servers so you can access your conversation history. You and the expert can each delete a conversation from your own copy at any time.
• Audio and video calls are streamed in real time through a third-party real-time communications provider. Calls are not recorded by Solvioo. Neither Solvioo staff nor anyone outside the call can listen to or watch a session.
• Camera and microphone permissions are requested by your operating system. You can revoke them at any time from your device settings; doing so will limit your ability to make audio or video calls.

We share personal information only as described below, and we never sell it to third parties for advertising:

• With experts — when you book a consultation, we share with the expert the information needed to deliver the session (your name, profile photo, and the topic you submitted).
• With service providers — we use trusted vendors that help us operate the Service, including cloud hosting and authentication, real-time audio and video infrastructure, payment processing, push notification delivery, customer support tools, and crash and analytics reporting. These providers process data only on our instructions and are bound by contractual confidentiality and security obligations.
• For legal reasons — we may disclose information to comply with applicable law, a valid legal request, or to protect the rights, property, and safety of Solvioo, our users, or the public.
• In a corporate transaction — if Solvioo is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction; we will notify you and any successor will be bound by terms no less protective than this Policy.

Solvioo operates internationally, and the providers we use may store and process information in countries other than your country of residence. When we transfer personal information across borders, we apply appropriate safeguards consistent with applicable law, such as standard contractual clauses or transfer agreements with our service providers. By using the Service, you understand that your information may be processed outside of your country.

We apply technical and organizational measures designed to protect your information, including encryption of data in transit (TLS), encryption of authentication tokens, restricted internal access on a need-to-know basis, automated monitoring for suspicious activity, and regular review of our security practices.

No system is perfectly secure: you are responsible for keeping your password confidential and for promptly notifying us at security@solvioo.net if you suspect that your account has been compromised.

We retain personal information only for as long as needed to provide the Service and for legitimate business or legal purposes:

• Account data — kept while your account is active. When you delete your account, we permanently remove or anonymize your profile within 30 days, except where retention is required by law.
• Chat history — retained until you or the expert deletes the conversation, or until your account is deleted.
• Payment records — retained for the period required by financial and tax laws (typically up to 7 years).
• Diagnostic and security logs — retained for up to 12 months.

Subject to applicable law, you have the right to:

• Access — request a copy of the personal information we hold about you.
• Correct — update or correct inaccurate information from your profile screen or by contacting us.
• Delete — delete your account and associated data through the Privacy & Security screen, or by emailing privacy@solvioo.net.
• Export — receive your data in a portable, machine-readable format.
• Object or restrict — object to certain processing or ask us to restrict it.
• Withdraw consent — for processing based on consent, withdraw it at any time without affecting prior processing.
• Lodge a complaint — with the data protection authority in your country if you believe your rights have been violated.

We respond to verified requests within the timeframes required by applicable law.

Solvioo is intended for users aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, please contact us at privacy@solvioo.net and we will promptly delete it.

We may update this Privacy Policy from time to time to reflect changes to the Service, our practices, or applicable law. When we make material changes, we will notify you in the app and/or by email before the changes take effect. The date at the top of this page indicates when it was last revised. Continued use of the Service after the effective date means you accept the updated Policy.

For questions, requests, or complaints about this Privacy Policy or how we handle your information, contact us at:

We aim to respond within 14 days.